Refund policy

Every paid order is refunded. You do not need to ask. If you have not heard anything within 5 working days of the cancellation, write to help@eventhome.app.

If an event is postponed, moved or changed, or you can no longer attend, the organiser's refund terms apply. They are shown on the event page before you pay. The organiser may refund a whole order or only some of the tickets on it.

• the price of each refunded ticket; and
• the service fee you paid on those tickets, if any.

The payment processing fee is not refundable, because Paystack does not return it to us. Free tickets have nothing to refund.

Refunds are paid through Paystack to the payment method you used. We do not pay refunds in cash. Once a refund is approved, the time it takes to show in your account depends on your bank.

A refunded ticket is cancelled straight away and will not be admitted at the gate.

• Contact the organiser first, using the support number printed on your ticket.
• If the organiser does not respond within 3 working days, or you cannot agree, write to help@eventhome.app with your order reference and we will step in.

Please speak to the organiser or to us before you dispute a payment with your bank. Most issues are resolved faster that way. If you do raise a dispute, we will give Paystack the order record, the payment confirmation, proof that your ticket was delivered and, where it applies, the time it was scanned at the gate.

You must refund every buyer in full when you cancel an event, and honour the refund terms you publish on your event page. Refunds are issued from your console, in full or per ticket. Read the Terms of service for how refunds and chargebacks on your events are recovered.