Privacy policy

Buyers. Your phone number, your email address and, where you give it, your name and the names of your ticket holders. We also keep a record of each order, its payment and when each ticket was scanned. We never see or store your full card details. Card and bank payments are handled by Paystack.

Organisers. Your name, email address, organisation name, support phone number, settlement bank details, and the identity and business documents we ask for before your first paid event.

Promoters. Your name, phone number, and the sales and commission linked to your promoter links.

Venue enquiries. Your name, phone number and email address, and the details of the booking you ask for.

Technical data. Your IP address, device and browser details, and error reports, which we use to keep the service secure and working.

• to process payments, issue and deliver tickets, and admit you at the gate;
• to send you messages about your order, including reminders before the event;
• to settle organisers and venue owners, and show promoters the commission they have earned;
• to verify organisers and prevent fraud;
• to handle refunds, disputes and support requests; and
• to meet our legal, tax and accounting duties.

We rely on our contract with you, our legal obligations and our legitimate interest in running a safe service. We do not sell your personal data.

• the organiser of the event you bought a ticket for, who needs your order details to admit you and to contact you about the event;
• the organiser of an event you promote, who sees your sales and the commission you have earned;
• Paystack, to process payments, refunds, settlements and transfers;
• our email and SMS providers, to deliver tickets and messages;
• our hosting and error monitoring providers, to run the service; and
• the police, regulators or courts, where the law requires it.

Some of these providers may process data outside Nigeria. Where they do, we use providers that protect it to the standard Nigerian law requires.

We keep order, payment and ledger records for as long as tax and financial laws require, which is at least six years. Other personal data is kept only as long as we need it for the purposes above.

We use a cookie to keep organisers signed in, and your browser stores your light or dark theme choice. We do not use advertising cookies.

You may ask for a copy of your personal data, ask us to correct or delete it, object to how we use it, or withdraw consent you have given. Organisers can switch off digest and alert emails from Settings. Some records, such as completed payments, must be kept by law and cannot be deleted.

To use any of these rights, write to help@eventhome.app. If you are not satisfied with our response, you may complain to the Nigeria Data Protection Commission.

Data is sent over encrypted connections, access to organiser accounts needs a code sent to the owner's email, and financial records cannot be edited once written.

We will update this page when our practices change. The date at the top shows when it last changed.